The Customer may request the cancellation of their booking through the official contacts of Kombi With Us. Unless expressly stated otherwise for specific services, the following conditions apply:
Cancellation requests will only be considered valid after they have been received and confirmed by Kombi With Us.
The Customer must arrive at the agreed meeting or pick-up point at the date and time previously confirmed. In the event of a delay, the Customer must contact Kombi With Us as soon as possible. Kombi With Us will, whenever operationally feasible, seek to accommodate reasonable delays by the Customer. However, any delay may result in a reduction of the duration of the contracted service, a change to the originally planned itinerary or other adaptations necessary to carry out the service, without giving rise to any right to a refund, compensation or extension of the contracted duration. Whenever the Customer's delay prevents the service from being carried out under normal conditions of safety, quality or operability, Kombi With Us may consider the booking as not performed for reasons attributable to the Customer. The Customer's failure to attend at the agreed place and time ("no-show") will be considered an unjustified absence and will not entitle the Customer to any refund, with the conditions set out in point 1.1 applying.
Requests to change the date, time, itinerary, pick-up location or any other elements of the booking will be subject to the availability existing at the time of the request. Kombi With Us will make all reasonable efforts to accommodate the changes requested by the Customer but cannot, however, guarantee their acceptance. Any requested change will only be considered effective after express confirmation by Kombi With Us. Whenever the change involves a modification of the characteristics of the originally contracted service, including duration, route, number of participants or any other relevant elements, Kombi With Us reserves the right to adjust the price accordingly, which will be communicated to the Customer in advance.
Kombi With Us reserves the right to cancel, interrupt or change any service for operational or safety reasons, adverse weather conditions, unavailability or breakdown of the vehicle, insufficient number of participants or any other circumstances that make it impossible or inadvisable to carry out the service. Whenever possible, Kombi With Us will seek to offer the Customer an alternative date, time, itinerary or equivalent service. If it is not possible to provide a suitable alternative or if the proposed alternative is not accepted by the Customer, a full refund of the amounts actually paid for the cancelled service will be made. The refund referred to in the previous paragraph constitutes the sole compensation due to the Customer, and Kombi With Us cannot be held liable for any costs, expenses, indirect damages or lost profits arising from the cancellation of the service, except where mandatory legal provisions state otherwise.
Approved refunds will be processed using the same payment method used for the booking, whenever this is technically possible. Kombi With Us will process the refund as soon as possible after its approval. However, the actual time for the funds to be made available to the Customer may vary depending on the bank, financial institution or payment service provider used. Kombi With Us cannot be held liable for any delays attributable to third parties, namely banks, card operators or payment processing platforms.
Kombi With Us cannot be held liable for any failure, delay, interruption or impossibility to provide the services where this results from unforeseeable, unavoidable circumstances beyond its reasonable control, namely: adverse weather conditions; natural disasters; fires; accidents; road closures or traffic restrictions; strikes; decisions of the competent authorities; emergency situations; or other events that constitute cases of force majeure under applicable law. In situations of force majeure, Kombi With Us will, as a priority, seek to reschedule the service to a date to be agreed between the parties. If rescheduling is not possible or is not accepted by the Customer, Kombi With Us will assess the possibility of a full or partial refund, taking into account the specific circumstances of the case and the costs already incurred that are not recoverable.
Kombi With Us may cancel, interrupt or reschedule an activity whenever mechanical breakdowns, technical failures, safety problems or other circumstances relating to the vehicle used make it impossible to provide the service under adequate conditions of safety and quality. In such situations, Kombi With Us will, whenever possible, seek to offer an alternative solution, reschedule the activity or refund the amounts paid, in accordance with the specific circumstances. Whenever the alternative solution involves using a vehicle different from the one initially advertised, the Customer will be informed in advance and may choose between rescheduling or a refund of the amounts paid. Assessing the suitability of the vehicle for carrying out the service, as well as its safety and operating conditions, is the sole responsibility of Kombi With Us.
Last updated: 18/06/2026
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